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Quality Assurance
New Line Communications quality
assurance philosophy is centered on constant improvement,
a team approach, and quality performance throughout
all projects. Products, staff, and solutions are constantly
evaluated to provide the highest quality services to
our clients. Using a team approach provides services
to be cross-checked for quality control during a project.
Excellent communication allows for us to meet client
goals on time, budget, and at the highest quality standards.
All NLC installation and
maintenance work is performed in conformity with EIA/
TIA 568-A industry standards, BICSI guidelines, and
manufacturing specifications. Additionally, we adhere
to all local, state, and federal building codes.
Some of the quality objectives
of NLC include:
- Set and maintain the highest quality
standards and measures for all NLC projects
- Continually evaluate products to provide
the highest quality solutions
- Evaluate customer satisfaction to assure
clients expectations are met or exceeded
- Proactively train and inform staff
of new technology and solutions
- Maintain effective communication
channels internally and with clients
NLC technicians review all electronic test results
to make certain all cables meet the testing requirements
per the specified manufacturer provisions. Test results
are provided electronically to the client for review
when applicable.
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"Customer Satisfaction is the key
to a good relationship". We do an excellent job
planning, designing and implementing your project. Whether
it's an emergency or troubleshooting a chronic problem,
our staff is ready to do what it takes to keep your
infrastructure fully operational. Other services include:
- Move, Add & Change
- Infrastructure Inventory and
Documentation
- Relocation and Emergency Restoration
- WLAN
/ Mobile Solutions
Maintenance
Whether the need is emergency service
or troubleshooting, Moves, Adds, Changes (MAC), or parts
depot, our staff is committed to keeping your systems
fully operational. We offer custom solutions for,
- Time and Material (T&M) Service
- Contract Maintenance
- Warehousing and Inventory Control
- Parts Depot / RMA
Capabilities
NLC has successfully completed a wide
range of infrastructure projects throughout North America.
Our design/build and contract projects range from small
scale to over 15,000 nodes. NLC's Operations Managers,
Senior Project Managers, Project Managers and Crew Leaders
are experienced and dedicated to meeting the required
commitments, deadlines and project demands.
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